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Although there is plenty of literature on all ISO standards in the web, the standards being currently applied in our project are contained in the documents:

ISO 9000:2000 Standard -Fundamentals and Vocabulary- (English PDF file).

ISO 9001:2000 -Standard Requirements- (English PDF file).

ISO 9004:2000 Standard -Guidelines for Performance Improvements-(English PDF file).

ISO 14001:1997 Standard -Sistemas de Gestión Ambiental- (Spanish PDF file).

Any LSO ISO 9001:2000 Executive Comite member will be glad to give you access to them.

Furthermore, the following PDF files are available for downloading to your computer:

"LSO Quality Manual V 1.3" (English)

ISO 10013 Standard -La Documentación de Sistemas de Gestión de la Calidad- (Spanish)

ISO 19011:2002 Notes -Auditorías de Gestión de Calidad y/o Ambiental- (Spanish)

"Enfoque de Procesos" . (Spanish)

"Glosario Integrado Calidad - Ambiente (Spanish)